FAQ

YOU ACKNOWLEDGE AND AGREE THAT EZILORI ONLY ACT AS AN INTERMEDIARY BETWEEN YOU AND THE PARTICIPATING CARRIERS AND WE ARE NOT YOUR AGENT OR THE AGENT OF THE PARTICIPATING CARRIERS. WE ARE NOT A TRANSPORTATION CARRIER AND DO NOT PROVIDE TRANSPORTATION SERVICES. WE ARE NOT RESPONSIBLE FOR THE BEHAVIOUR, NEGLIGENCE, CONDUCT, ACTIONS OR INACTIONS ON THE PART OF THE PARTICIPATING CARRIERS THAT YOU MAY USE (THROUGH EZILORI OR OTHERWISE). ANY CONTRACT FOR THE PROVISION OF TRANSPORT AND LOGISTICS SERVICES IS BETWEEN YOU AND THE PARTICIPATING CARRIERS AND NOT US. WE SHALL NEVER BE A PARTY TO ANY AGREEMENT (TO BE) ENTERED INTO BETWEEN YOU AND ANY PARTICIPATING CARRIERS. IF YOU HAVE ANY COMPLAINT IN RELATION TO THE TRANSPORT AND LOGISTICS SERVICE PROVIDED THEN THAT DISPUTE MUST BE TAKEN UP WITH THE PARTICIPATING CARRIER DIRECTLY. (Please read the Terms and Agreements)

EziLori offers convenient and flexible same-day or advance booking delivery service from Kuala Lumpur to wherever you need. Within seconds, the app connects you with hundreds of carriers in Kuala Lumpur. To try EziLori for yourself, download the app from the Google Play Store or Apple Store. Alternatively, you may place an order on our Website.

Yes, all carriers who utilize the EziLori platform are pre-screened. They must meet all of the criteria during our compliance process to be authorized to use the Driver App. We are committed to selecting carriers who meet the highest industry standards.

1. You shall ensure that the Delivery Item is packed in a case, wrapper or container appropriate to the nature and weight of the Delivery Item such that no part of the Delivery Item may be removed without the case, wrapper or container being torn or broken, a seal being broken or two adhesive surfaces being forced part. In the event that packing of the Delivery Item is deemed by EziLori driver to be unsuitable for transportation, EziLori driver reserve the right to reject the order.

2. You shall ensure that the Delivery Item is adequately packed in a case or container of sufficient durability and strength so as to protect against damage to it during the course of delivery and shall be encased in or surrounded by sufficient and suitable protective material inside that case or container and that such Delivery Item shall bear the words "FRAGILE WITH CARE" in the case of a Delivery Item of a fragile nature and "DO NOT BEND" in the case of a Delivery Item which is susceptible to damage by bending, prominently displayed in capital letters on the face of the case or container and above the address of the named addressee.

3. Am I required to provide a Delivery Documents?
Yes, all shipments must be accompanied by a Delivery Documents which states the quantity and description of the cargo. The Delivery Documents should be given to the carrier at pick up. Without Delivery Documents we will not be responsible for any shortages or discrepancies without delivery documents.

4. You should make sure to your pick up vehicle's license plate number match with the display on the EziLori App; if you are placing order via EziLori service hotline, please check the license plate number before loading. Ezilori's liability coverage scheme is only applicable to persons who can provide correct order number.

1 Ton Lorry: Container size is 6ft X 6ft X 10 ft
This service entitles you to up to 45 minutes of loading and unloading time. This excludes the traveling time from pickup point to drop-off point. Every 30 minutes block extra will cost RM30 per block.

3 Ton Lorry: Container size is 6ft X 6ft X 14 ft
This service entitles you to up to 60 minutes of loading and unloading time. This excludes the traveling time from pickup point to drop-off point. Every 30 minutes block extra will cost RM40 per block.

5 Ton Lorry: Container size is 7ft X 7ft X 21 ft
This service entitles you to up to 90 minutes of loading and unloading time. This excludes the traveling time from pickup point to drop-off point. Every 30 minutes block extra will cost RM50 per block .

The EziLori fleet consists of lorries of different sizes and open-top (canvas) or luton/ box van (10ft, 14ft and 24ft). To help us serve you better, we would encourage you to support us with more details of the items (e.g. dimensions, weight, description of item) and take an image using our camera option when placing an order. Our driver and customer service team will assist your order accordingly.

We do provide bigger size lorry like 8 Ton and 10 Ton or Trailer. Apart from lorries, we also provide services for Rubbish Disposal Trucks and also Tow Trucks. For this you will need to call our Customer Support Hotline 018 6660818 and we will give you a quote immediately.

We deliver to every part of West Malaysia.. For outstations, please place your bookings in advance so that arrangements can be made for lodging or spare driver. Please take note that there will be additional charges for our vehicles to enter paid parking lots or shopping complexes.

Our mobile and web app can service your needs 24/7 including weekends and public holiday. To avoid any inconvenience, please place bookings in advance for weekend delivery. Do take note that our Customer Support Hotline 018 6660818 operates daily from 9am to 6pm. Feel free to send your enquiries to info@ezilori.com.my or WhatsApp to 018 6660818 and we’ll get back to you as soon as possible.

You may use our mobile or web app to get an instant quote by typing in the pick-up and drop-off locations. The final fee is subjected parking and other additional charges for custom requirements that you require.

Important:

For single pickup but few places to deliver, please call our Customer Support Hotline 018 6660818 for fresh quotations.

We deliver to every part of West Malaysia.. For outstations, please place your bookings in advance so that arrangements can be made for lodging or spare driver. Please take note that there will be additional charges for our vehicles to enter paid parking lots or shopping complexes.

We offer real-time freight quotes through our mobile and PC applications, eliminating the need to call multiple carriers or use rate sheets. There are no hidden cost after your payment.

EziLori prides itself on providing the most efficient move possible – the right truck, on time, and at the right price. For special situations, we offer “Preferred Carriers” that can be given first right of refusal for your shipments. Please contact Customer Support Hotline 018 6660818 for more information.

Yes, it is available. For more details or email us at info@ezilori.com.my

Please download the EziLori mobile app from the Google Play Store or Apple Store to place an order. Alternatively, you may place an order on our Website.

Step 1: Select on "New Booking" on the EziLori app

Step 2: Select "1 Ton Lorry" or "3 Ton Lorry" or "5 Ton Lorry"

Step 3: Fill in the details of your shipment and upload a picture of your product. You will received an instant quote on the required distance and you can choose to pay by credit card, online transfer or pay to driver.

Step 4: Book now and you will received an OTP number which you have to forward to the receiver of your cargo.

Step 5: Track the carrier in your "History" and when the carrier has complete your delivery, the OTP must be given to him to confirm his delivery.

If your location is not listed, please choose the location nearest to you. For an updated quote, confirm your location with your designated driver once he or she responds. Alternatively, check info@ezilori.com.my to get the quote for a particular route.

Yes, please enter the correct full address, especially when you need door-to-door service.

Our usual response time to find a driver is within 20 minutes.

Yes, your order is confirmed. There is an order number assigned to you while the EziLori system automatically notifies drivers in your area. Once a driver responds to your order, you will be taken to a new page with the contact information for your driver.

If you still have not found a driver after 20 minutes, please feel free to contact us at Customer Support Hotline 018 6660818

You cannot modify or cancel your order. Please call Customer Support Hotline 0186660818 for assistance

The driver will give you a call to confirm your order details.

Yes.

You can always review the status of your current order on the Tracking Window.

You can review your past order in by visiting your Order History.

EziLori currently accepts online bank transfer and credit cards payments and Cash On Delivery

Please let the driver know that he can collect payment from receiver.

There is no need to tip the driver. The best way to thank your driver is by giving him a 5-star rating.

It depends on the drop off point - if it is much further than the original location you will have to make a new booking. You will have to pay for both fares in the old and new booking.

You may review your receipts one of two ways:

Review receipts from your phone. Access Order History from the side menu on the EziLori app. You can view all completed orders under Order History, where you can view your order details, rate your driver and leave feedback. After completion of order via email. Once your order has been completed, we can email the order details to your preferred email address.

10 Ft Lorry 1 Ton 14 Ft Lorry 3 Ton 21 Ft Lorry 5 Ton
Price Range (based on delivery route) Minimum MYR120 Minimum MYR180 Minimum MYR250
Loading and Unloading Time* Free 45 min max

Extra charge: $30/30mins block

Free 60 min

Extra Charge: $40/30 mins block

Free 90 min

Extra Charge: $50/30 mins block

*This excludes the travel time from pickup to destination

e.g. Free 1 hr for loading and 1 hr for unloading

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. We shall not be under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

Any refunds arising from any transactions due to unavailable carriers or any reason whatsoever shall be processed by us in the same bank account or debit or credit card used by the User to make the payment at the time of booking.

After you have received proof of delivery, the shipper can rate the shipment. We are most delightful to receive your feedback.

If You are not satisfied with the quality of Service(s) offered or have any other complaints or grievance, please contact Our Customer Support at to info@ezilori.com.my or WhatsApp to 018 6660818.

Our Response time will be 7 days.